Refund policy
🔄 Return & Refund Policy
Last Updated: 08.04.2026
At DIXO, we want you to be completely satisfied with your purchase. If you’re not happy with your order, we’re here to help.
✅ Return Eligibility
To be eligible for a return:
- The item must be unused, unworn, and in its original condition
- The product must be in its original packaging with all tags intact
- A valid proof of purchase is required
We reserve the right to reject returns that do not meet these conditions.
⏳ Return Timeframe
- You can request a return within 1-2 business days of receiving your order
- Return requests made after this period may not be accepted
💸 Refund Process
- Once we receive and inspect your returned item, we will notify you of the approval or rejection
- If approved, your refund will be processed within 3-4 business days.
- The refund will be credited to your original payment method
🔁 Exchange Options
- We offer exchanges for defective, damaged, or incorrect items
- To request an exchange, contact us at support@dixo.in or at shop.dixo@yahoo.com
⚠️ Damaged or Defective Products
- If you receive a damaged or defective product, please contact us within 3-4 business days of delivery
- Share clear photos/videos of the issue for faster resolution
- We will arrange a replacement or refund at no extra cost
🚫 Non-Returnable Items
The following items cannot be returned:
- Items marked as final sale
- Personal care or hygiene products (if applicable)
- Gift cards or digital products
🚚 Return Shipping Costs
- Return shipping charges are DEPENDS ON CASE.
- In case of defective or incorrect items, we will cover the return shipping cost
📩 Contact Us
For any return or refund queries, reach out to us:
📧 Email: support@dixo.in