Terms of service

📄 Terms of Service

Last Updated: 08.04.2026

Welcome to DIXO. These Terms of Service (“Terms”) govern your use of our website and services. By accessing or purchasing from our store, you agree to be bound by these Terms.

1. Account Terms

  • You must provide accurate and complete information when creating an account or placing an order.
  • You are responsible for maintaining the confidentiality of your account details.
  • We reserve the right to suspend or terminate accounts that provide false information or violate these Terms.

2. Pricing and Payment

  • All prices listed on our website are in INR (₹) unless stated otherwise.
  • We reserve the right to change prices at any time without prior notice.
  • Payments must be made through approved payment methods available on our website.
  • In case of payment failure, the order will not be processed.

3. Product Descriptions

  • We strive to ensure that all product descriptions, images, and details are accurate.
  • However, we do not guarantee that all information is error-free or complete.
  • Actual product appearance may slightly vary due to lighting, display settings, or manufacturing updates.

4. Order Acceptance

  • Once you place an order, you will receive a confirmation email.
  • This does not guarantee acceptance of your order.
  • We reserve the right to cancel or refuse any order due to:
    • Product unavailability
    • Errors in pricing or product information
    • Suspected fraudulent activity

5. Shipping and Delivery

  • Orders are processed within 2-4 BUSINESS DAYS.
  • Delivery timelines may vary based on location and external factors.
  • We are not responsible for delays caused by courier services or unforeseen circumstances.

6. Returns and Refunds

  • Returns and refunds are subject to our Return Policy.
  • Customers must initiate return requests within the specified period mentioned on our website.
  • Refunds will be processed after inspection and approval of the returned item.

7. Prohibited Uses

You agree not to use our website:

  • For any unlawful or fraudulent activities
  • To violate any applicable laws or regulations
  • To transmit harmful code or viruses
  • To exploit or misuse our services or content

We reserve the right to terminate access for any prohibited use.

8. Limitation of Liability

  • DIXO shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products or services.
  • Our liability is limited to the maximum extent permitted by law.

9. Governing Law

These Terms shall be governed and interpreted in accordance with the laws of India. Any disputes shall be subject to the jurisdiction of courts located in DELHI

10. Contact Information

For any questions regarding these Terms, you can contact us at:

📧 Email: support@dixo.in